Please email us with your order number and any questions about exchanging or returning an item and we will help you out. For exchanges, only the costs for return from your home to STMNTS are for your own account. If you use your right of withdrawal, the product with all supplied accessories and – if reasonably possible – in the original condition and packaging will be returned to STMNTS. To exercise this right you can contact us via We will then refund the order amount due within 14 days after registering your return, provided that the product has already been received in good order.


You have the right to cancel your order up to 30 days after receipt without giving a reason. After cancellation you have another 30 days to return your item. You will then be credited with the full order amount, minus the included shipping costs. You must return the item with a track & trace code. We are not responsible for any lost packages.